From August 2025, all patients who are capable, are to submit their appointment, medical or admin request via our Online Triage Consultation form. This includes appointments for Nurses, General Practitioner, Clinical Pharmacist or Advanced Clinical Practitioner.

The government issued a change which must be implemented by all general practice providers by October 2025. The new agreed contract is aimed to modernise general practice by requiring GP surgeries to allow patients to request appointments online throughout working hours from October, freeing up the phones for those who need them most and making it easier for practices to triage patients based on medical need. This is part of the government’s Plan for Change to make general practice fit for the future and will support GPs in taking the first steps to end the 8am scramble for appointments, which so many patients currently endure every day - in turn improving access to GPs for everyone.

Patients & cares are still able to contact the surgery in person or over the phone as before. The only difference is that reception will complete the triage form on your behalf. There will be no change to how your appointment is triaged.

For those requests that need to be seen on the day, we aim to contact that patient within 4 hours. The surgery has up to 72 hours to respond to your routine requests, however we aim to respond within 24hours. You will receive a response by phone call or text message as appropriate.

Yes. lets you consult with your GP online by completing a quick form which is reviewed by the practice. After reviewing your query, you will then be directed toward the most appropriate help. This might be some advice on self-help, pharmacy advice, an appointment with one of the practice clinical team or another service. Your data is secure at all times – including during a video consultation or telephone call.

You can submit an online form or contact the surgery on the phone. Depending on the outcome of your results, the administrative team will book your follow up accordingly. If your results are normal but you wish to still speak about them, then we would offer you a routine appointment.

You can request any other type of appointment via our online triage form, or you can call the surgery and book this in. For example you can message the surgery to say you need to book in your child's vaccines & as per your response request we will either call you with an appointment or send you a booking link.