Patient Charter

You and Your General Practice 

As part of the new NHS GP contract, we are committed to delivering care that is accessible, safe, and centred around your needs. This charter outlines what you can expect from us as your GP practice and what we ask of you in return, so that together we can make the most of the NHS services available to you.

Our commitments to you include:

• Ensuring fair and timely access to appointments and services
• Offering a choice of consultation types, including face-to-face, telephone, and digital
• Working with you to ensure continuity of care where possible
• Treating you with dignity, respect, and compassion always
• Using NHS resources responsibly to provide safe, effective, and sustainable care

In return, we ask that you:

• Treat our team and fellow patients with courtesy and respect
• Use appointments and services appropriately
• Share relevant information openly to help us care for you effectively
• Partner with us in decisions about your health and wellbeing

By following this charter, we can provide a service that supports the health of every patient while protecting the future of NHS general practice. To read more please visit the NHS England website