The Benefits

You'll wonder how you did without it

• Easy to access: no app, no account needed - simply submit a query directly through the practice website. It should only take a couple of moments to do.
• Convenient: available Monday - Friday, so you can send in your request at a time that suits you, rather than having to wait for the phone-lines to open.
• Faster: the requests are simple to submit, so you don’t need to wait on hold on the phone.
• Efficient: your request will be seen by the right person, first time.
• Fairer: those who need appointments most will get them, rather than those who got through on the phones first.
• Turnaround time: we will get back to you within 1 working day (most of the time this will be the same day) so it’s very quick.
• Continuity: you can request to be contacted by a specific GP or member of staff – if they are available we will do what we can to honour your request.